PI28297: CLEARQUEST WEB/CLIENT IS NOT REFRESHING CHILD RECORDS LIST IN THE RECORD DATA

Rational ClearQuest Fix Pack 6 (8.0.1.6) for 8.0.1
Rational ClearQuest Fix Pack 7 (8.0.1.7) for 8.0.1
Rational ClearQuest Fix Pack 8 (8.0.1.8) for 8.0.1
Rational ClearQuest Fix Pack 9 (8.0.1.9) for 8.0.1
Rational ClearQuest Fix Pack 10 (8.0.1.10) for 8.0.1
Rational ClearQuest Fix Pack 11 (8.0.1.11) for 8.0.1
Rational ClearQuest Fix Pack 12 (8.0.1.12) for 8.0.1
Rational ClearQuest Fix Pack 13 (8.0.1.13) for 8.0.1
Rational ClearQuest Fix Pack 14 (8.0.1.14) for 8.0.1
Rational ClearQuest Fix Pack 15 (8.0.1.15) for 8.0.1
Rational ClearQuest Fix Pack 16 (8.0.1.16) for 8.0.1
Rational ClearQuest Fix Pack 17 (8.0.1.17) for 8.0.1
Rational ClearQuest Fix Pack 18 (8.0.1.18) for 8.0.1
Rational ClearQuest Fix Pack 19 (8.0.1.19) for 8.0.1
Rational ClearQuest Fix Pack 20 (8.0.1.20) for 8.0.1
Rational ClearQuest Fix Pack 21 (8.0.1.21) for 8.0.1
Rational ClearQuest Fix Pack 22 (8.0.1.22) for 8.0.1
Rational ClearQuest Fix Pack 23 (8.0.1.23) for 8.0.1
Rational ClearQuest Fix Pack 24 (8.0.1.24) for 8.0.1
Rational ClearQuest Fix Pack 25 (8.0.1.25) for 8.0.1

APAR status

• Closed as program error.

Error description

• In the ClearQuest Windows client > from a request record,
  customer has created a child task.
  
  The child task does not show up on the Request record even after
  refreshing the record view.
  
  When customer do the same thing in the ClearQuest Web interface,
  they have to refresh  the record for the child task to show up
  in the list view.
  On the windows client, the new tasks don't show up.
  
  Additional Information
  
  Originally this was delivered as an RFE
  
  https://www.ibm.com/developerworks/rfe/execute?use_case=viewRfe&
  CR_ID=7964
  
  But it does not work.
  
  - This issue started in 7.1.2.3 and continues through to 8.0.1.3
  
  - This is production environment
  
  Environment
  
  Operating System: Sun Solaris  - Solaris is 10, but moving to
  Solaris 11 soon.
  Rational ClearQuest 8.0.1.3
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * ClearQuest Web                                               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * After creating a new ClearQuest Web child record from a      *
  * parent, the new record is not automatically visible from the *
  * parent's child reference list.  You must hit the CQ Web      *
  * Refresh button from the parent record to see the new child   *
  * record.                                                      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• A fix is available in ClearQuest 8.0.1.6.
  After creating a new ClearQuest Web child record from a parent,
  the new record is now automatically visible from the parent's
  child reference list.  You no longer need to press the Refresh
  button.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLEARQUEST WIN

• Fixed component ID

  5724G3600

Applicable component levels

• R800 PSY

     UP

• R801 PSY

     UP